Online Security and Fraud Prevention
Our customers want to know that we are protecting them from fraud - that we’re safeguarding their personal, private, and financial information.
But we also need our customers to help protect US from fraud.
Protect Yourself Online
You are the first line of defense in the protection of your online privacy and financial information.
The following tips are provided in addition to other security measures you may take to safeguard your personal and financial information:
- Never provide payment or sensitive information on a call that you did not initiate.
- Do not send any personal or financial information through email, as the channel is typically not secure.
- Monitor your transactions online regularly and report suspicious charges promptly.
- Do not give out your card number over the phone unless you initiated the call using the phone number on the back of your card or the company’s website.
- Protect your online passwords - don’t write them down or share with anyone.
- When shopping online, use secure websites to make purchases. Look for secure transaction signs such as a closed-lock icon and “https:// . . .” in the address bar.
- Always log off from any website after a purchase transaction is made with your credit or debit card. If you can’t log off, shut down the browser to prevent unauthorized access to your account information.
Learn How We Protect You
Our customers are always our #1 priority.
The following methods are just a few ways that we protect your personal information, especially financial information, in order to give you peace of mind and secure your trust in us:
- Individual review of each and every order in order to ensure order accuracy as well as for risk analysis.
- Address verification to compare the numeric part of the customer’s billing address and zip code to the information on file with the credit card issuer.
- Card Verification Value (CVV) to help ensure that the credit card being used belongs to the person using it. The CVV code is a three or four digit number on the back of the customer’s credit card. Because credit card companies prohibit the storage of the CVV code, asking you for the CVV code on your credit card helps ensure that the card is physically in your possession.
- IP address checking to compare the country of the buyer’s billing address to the country from which the buyer placed the order. A mismatch raises a red flag warning that lets us know to investigate further.
- Fully encrypted Secure Sockets Layer (SSL) protection by RapidSSL to ensure your personal information is processed accurately and securely.
Learn How YOU Can Protect Us
You can also help us prevent and reduce fraudulent orders and better identify risk indicators - thereby, helping ensure that we can continue providing low prices and exceptional customer service.
- Make sure that the shipping address you use matches the information that your credit card company has on file.
- Read the order information that we send to you in response to your order.
- Understand that we often require first-time large orders, especially international orders, be paid by wire transfer in order to combat fraud and protect ourselves and our existing customers. Once we have an established relationship with a customer, we’ll gladly accept credit cards and PayPal for future orders. Learn more about wire transfers.