Online Automotive Parts Customer Service Team Member

Why Work for Tasca?

Are you looking for a place with roots? With a solid history? With a commitment to treating customers and employees with respect and fairness? And with opportunities for advancement?

If so, you may find your next career at Tasca Automotive Group. Established over 65 years ago by Bob Tasca, Sr. (a legend in Ford and Ford Performance), Tasca Automotive Group is a leading dealer of major automotive brands and a fully authorized distributor of genuine OEM parts and accessories. Our dealerships, mod shop, collision center, truck centers, call center, and warehouse are all located in beautiful, scenic Rhode Island.

Tasca prides itself on fostering and advancing Bob Tasca, Sr.’s founding principle of customer satisfaction. To do so, we strive to provide our employees with opportunities to contribute, to grow, and to advance based on merit. We believe that the success of our company is built on the extraordinary achievements of ordinary people.

Benefits:

  • Competitive starting pay rate
  • Semi-annual reviews
  • Medical, dental, vision insurance
  • Supplemental health insurance
  • Life Insurance & AD&D - company paid
  • Supplemental life insurance 
  • Worker’s compensation
  • 401K profit sharing plan with company match
  • Casual dress environment
  • Paid holidays
  • Paid vacation
  • Jury duty pay
  • Paid bereavement leave
  • Employee referral bonus
  • Employee discounts

JOB DESCRIPTION: Online Automotive Parts Customer Service Team Member

Job Description:
Provide a world-class experience for our TascaParts.com customers by answering their inquiries about OEM parts fitment, availability, order status, and returns. Ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members. We pride ourselves on a superior customer service experience and are seeking like-minded people to join our team.

Job Location: ***
Cranston, Rhode Island

*** Telecommuting/Remote work based on candidate qualifications

Department:
Call Center

Hours of Work:
Full-time, 9:00 am EST - 6:00 pm EST

Essential Functions:

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintain financial accounts by processing customer adjustments
  • Prepare product or service reports by collecting and analyzing customer information
  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines and policies
  • Cancel or upgrade accounts
  • Assist with placement of orders, refunds, or exchanges
  • Place or cancel orders
  • Answer questions about warranties or terms of sale

Knowledge, Skills, & Abilities:

  • Automotive parts/automotive market knowledge
  • Excellent communication skills and willingness to work as part of a team
  • Ability to multitask, prioritize, and manage time effectively
  • Ability to comfortably use computer technology
  • Strong phone contact handling skills/experience
  • Ability to deliver information in a clear and respectable manner to fellow team members and customers
  • Ability to follow instructions and procedures
  • Strong work ethic and integrity
  • Effective time management skills

Required Education/Experience

  • Minimum of High School Diploma
  • 3-5 years minimum in automotive parts field

Please note that this job description is not designed to cover or contain a comprehensive listing of activities or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

At Tasca Parts, we provide a fair and equal employment opportunity for all team members and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Tasca Parts hires and promotes individuals solely on the basis of their qualifications for the position to be filled.

Interested?

APPLY HERE

Directions for online application

Point of contact for job-related questions:

Michael King

mking@tasca.com

Fax: 774-302-4586